Frequently Asked Questions

Your Juicy Questions, Answered.

Ordering & Scheduling

When should I place my order for local delivery or pickup?
• Order by Wednesday at 11:59 p.m. to receive delivery or pickup that same weekend.
How often do you deliver?
• Every Saturday and Sunday within eligible ZIP codes. We deliver to the following Metro Atlanta zip codes: 30002, 30008, 30021, 30030, 30032, 30033, 30034, 30035, 30060, 30064, 30067, 30068, 30072, 30079, 30080, 30082, 30083, 30084, 30087, 30088, 30106, 30122, 30126, 30127, 30168, 30288, 30303, 30305, 30306, 30307, 30308, 30309, 30310, 30311, 30312, 30313, 30314, 30315, 30316, 30317, 30318, 30319, 30322, 30324, 30326, 30327, 30328, 30329, 30331, 30332, 30334, 30336, 30338, 30339, 30340, 30341, 30342, 30345, 30354, 30363
How does pickup work?
• Choose your preferred pickup location (Leaven Kitchen or select farmers markets)
• Pickup availability depends on the specific market hours
Can I request a specific delivery time?
• Delivery windows are grouped to maintain cold-chain quality
• Add gate codes, cooler details, or special notes at checkout if needed

How do I know if you deliver to my home?
• We currently deliver to the following Metro Atlanta sip codes: 30002, 30008, 30021, 30030, 30032, 30033, 30034, 30035, 30060, 30064, 30067, 30068, 30072, 30079, 30080, 30082, 30083, 30084, 30087, 30088, 30106, 30122, 30126, 30127, 30168, 30288, 30303, 30305, 30306, 30307, 30308, 30309, 30310, 30311, 30312, 30313, 30314, 30315, 30316, 30317, 30318, 30319, 30322, 30324, 30326, 30327, 30328, 30329, 30331, 30332, 30334, 30336, 30338, 30339, 30340, 30341, 30342, 30345, 30354, 30363
Do you plan to expand your delivery area?
• Yes! Our delivery zones grow as our community grows
• If we aren’t in your neighborhood yet, choose Pickup or Nationwide Shipping for teas
What if I’m not home during delivery?
• Orders are left in an insulated package
• You may leave a cooler or drop-off instructions at checkout

Why don't you ship juices nationwide?
• Our juices come in reusable glass to reduce waste
• Glass is heavier → requires more packaging → increases environmental impact
• To stay true to sustainability, juices are only available via local delivery or pickup
What items can be shipped?
• Kettle Collection products ship nationwide:
– Loose-leaf teas
– Herbal blends
– Adaptogenic latte mixes
• Lightweight and shelf-stable = sustainable shipping
Do you offer freezer shipping for juices?
• Not yet — we are researching eco-friendly solutions that align with our values

How does Subscribe & Save work?
• Choose weekly or biweekly
• Customize your blends each cycle
• Enjoy 5% off + priority access to seasonal drops
Can I pause, skip, or cancel a subscription?
• Yes — manage everything inside your account anytime
Do subscribers need to return bottles?
• Yes — bottle return is built into subscription pricing
• Returning bottles keeps costs lower and reduces waste

How do bottle returns work?
• Return clean bottles at your next pickup
• Or leave them out for your next delivery
• We sanitize and reuse them to minimize waste
Is there a refund for returned bottles?
• Savings are already included in your juice pricing — no extra step needed

How long does juice stay fresh?
• Refrigerated: up to 3 days
• Frozen: up to 60 days
Do juices arrive cold?
• Yes — all deliveries include ice packs to maintain temperature
• Refrigerate or freeze immediately on arrival

What payment methods do you accept?
• All major debit/credit cards
• Apple Pay
• Other secure online payment options through Wix
Is my payment information safe?
• Yes — all transactions are encrypted and protected through Wix security protocols